DR ZHIVAGO WEBSITE:
FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER SHIP?
Orders typically are sent out in 5-8 business days especially during the first week of a shop update.
If there isn't a high volume of orders, they will be sent out in 3-5 business days.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE
PLEASE ALLOW 1-2 WEEKS FOR US ORDERS
PLEASE ALLOW 4-6+ WEEKS FOR INTERNATIONAL ORDERS (on hold for now)
Usually your order will arrive in 1-2 weeks for US orders and 4-6+ weeks for international, but USPS has been seeing delays in deliveries because of Covid-19.
If you haven't received your order within the timeframe listed above, check your tracking number or feel free to contact us.
* I ORDERED STICKERS, BUT THERE IS NO TRACKING NUMBER?
To make shipping more affordable, orders with only sticker purchases are sent out with a stamp & envelope which means there is no tracking. Please allow 1-2 weeks for US orders and 4-6+ weeks for international orders.
* MY PACKAGE IS DAMAGED/MISSING, WHAT DO I DO?
Unfortunately shipping things always comes with the small chance of damaged packages.
We have no control over how the package is handled while it travels to you. Check your tracking number.
*I DON'T SEE ONE OF THE ITEMS I ORDERED.
If you are missing a part of your order, please email us.
*DO YOU SHIP TO MY COUNTRY?
International Orders pending.
( If you really like something email us and we can email you optional delivery pricing.)
* VAT TAXES/CUSTOM FEES
Please know that you may be charged a VAT tax on your order when it reaches customs.
We will not be collecting VAT taxes and will not be responsible for them.
Any taxes/fees/charges are the customer's responsibility and are not included in the product cost or shipping fee.
If you don't want to pay the tax, your order will be returned back to us.
* CAN I RETURN/ EXCHANGE MY ORDER?
We don’t accept returns or exchanges of used and opened products.
* WILL YOU BE RESTOCKING THIS PRODUCT?
I get a lot of messages asking if I restock certain products and the answer is sometimes! Since manufacturing takes up to a couple of months sometimes, I typically like to create new products instead of restocking old ones. So... snag the things you want fast just in case I don't!
*WHAT IS A PREORDER?
A preorder is an order that is sold before the item is available.
It's also a good way to see how many people want them to gauge how many to order!
*WHEN WILL I GET MY PREORDERS?
The items will take a few months to manufacture and get to me! The estimated time on each preorder does not include sorting, packing, and shipping time. Please expect to wait 3-4 months to receive your order.
* DOES MY PREORDER SHIP WITH MY NON-PREORDER ITEMS?
Shipping will be stacked if you also purchase non-preorder items from the shop so that we can get non-preorder items shipped out earlier.
*WILL PRICES INCREASE AFTER PREORDERS?
Preorders items have a discount.
Once preorders are over, the regular price will be higher.
*ARE THE PHOTOS ACCURATE TO WHAT I'LL GET?
The product photos are taken from a close to final sample. The final product will have a few differences, but is very close to the sample.
* WHAT IS THE CANCELLATION POLICY FOR PREORDERS?
Unfortunately, we won't be able to offer cancellations of preorders,
so please be sure of this commitment before making it!