SHIPPING & RETURNS

SHIPPING POLICY

If you are not satisfied with your purchase made on the Dr. Zhivago Global Online Store, you may return it for a refund of the purchase price and respective sales tax (if applicable). Please read our policy below for all of the details.

The Dr. Zhivago Global Online Store is the official online store for Dr. Zhivago merchandise in the United States and United States Territories. The Dr. Zhivago Global Online Store currently ships only to the United States, US Military Bases, and US Territories.

Here is some information that may help regarding our shipping and returns policy:

To the Contiguous 48 States:

​​RETURN & EXCHANGE POLICY​

If you are not satisfied with your purchase made on the Dr. Zhivago Global Online Store, you may return it for a refund of the purchase price and respective sales tax (if applicable). Please read our policy below for all of the details.

 

Returning an Item

 

We will accept returns of current merchandise in its original condition and original packaging within 30 days of receipt. If the item and packaging is not in it's original condition, we will contact you letting you know that we cannot accept your return and will send you the item back.

We're sorry, but there are items we cannot accept returns for:
  · Discounted merchandise (all sale items are final sale)
  · Pierced earrings (due to hygiene reasons)
  · Body piercing jewelry (due to hygiene reasons)
  · Intimate apparel (due to hygiene reasons)
  · Customized products
  · Gift Sets (when stated as final sale)

If any of these items are damaged or defective, please see our "Exchanges for Damaged or Defective Merchandise" section below.

If you placed an order that came with a free promotional item, you must include the free gift in its original condition and packaging with the return or the full retail price of the promotional item will be deducted from your return amount.

Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any shipping charges paid for the return will not be refunded.